BFC Membership renewal for 2026/27 season.

[Raise The Roof]

Surely they should be entitled to a refund, rather than merely a credit?

You would have thought so, but the club note said "credit".

 

[Edmundo]

You would have thought so, but the club note said "credit".

It doesn't affect me, but if it did I wouldn't accept that for being overcharged.

 

[hobbsy]

It doesn't affect me, but if it did I wouldn't accept that for being overcharged.

I think consumer law means they'd have to refund you if asked

 

[N5022N122]

did the kids not get a pack this year?

 

[hobbsy]

did the kids not get a pack this year?

Yes they are in the post apparently

 

[badgerbee]

It really shouldn't be this difficult to change the email address for an account.

Not possible to do via either the App or the Official website.

Phoned the ticket office on Tuesday. No answer for 30 minutes, so got put on call back list.
Missed the call back as I had no reception when they called, so phoned back again. Another 30 minutes waiting with no answer before getting put on call back list again. No call back this time.

Phoned again this morning. On hold for 30 minutes again, no answer. So got put on call back list. No call back.
Phoned again this afternoon (15:00) to be told Ticket Office operating on reduced hours so is now closed.

All just to update an email address.
Pathetic.

 

[Sultan]

It really shouldn't be this difficult to change the email address for an account.

Not possible to do via either the App or the Official website.

Phoned the ticket office on Tuesday. No answer for 30 minutes, so got put on call back list.
Missed the call back as I had no reception when they called, so phoned back again. Another 30 minutes waiting with no answer before getting put on call back list again. No call back this time.

Phoned again this morning. On hold for 30 minutes again, no answer. So got put on call back list. No call back.
Phoned again this afternoon (15:00) to be told Ticket Office operating on reduced hours so is now closed.

All just to update an email address.
Pathetic.

Is this another case of Premier League on the pitch, ...

 

[Banana]

It really shouldn't be this difficult to change the email address for an account.

Not possible to do via either the App or the Official website.

Phoned the ticket office on Tuesday. No answer for 30 minutes, so got put on call back list.
Missed the call back as I had no reception when they called, so phoned back again. Another 30 minutes waiting with no answer before getting put on call back list again. No call back this time.

Phoned again this morning. On hold for 30 minutes again, no answer. So got put on call back list. No call back.
Phoned again this afternoon (15:00) to be told Ticket Office operating on reduced hours so is now closed.

All just to update an email address.
Pathetic.

Did you have to wait 30 minutes to be offered a callback? or did you decline previous offers of one until you were forced to after 30 minutes holding?

 

[Raise The Roof]

It really shouldn't be this difficult to change the email address for an account.

Not possible to do via either the App or the Official website.

Phoned the ticket office on Tuesday. No answer for 30 minutes, so got put on call back list.
Missed the call back as I had no reception when they called, so phoned back again. Another 30 minutes waiting with no answer before getting put on call back list again. No call back this time.

Phoned again this morning. On hold for 30 minutes again, no answer. So got put on call back list. No call back.
Phoned again this afternoon (15:00) to be told Ticket Office operating on reduced hours so is now closed.

All just to update an email address.
Pathetic.

This does appear to be an unhelpful way to operate the Callback System. I may be wrong, but during the Digital Ticket implementation last year, a callback was offered upfront rather than after 30 mins. So we have asked for this to be put on the next agenda of the up and coming Ticketing Operations group.

 

[badgerbee]

Did you have to wait 30 minutes to be offered a callback? or did you decline previous offers of one until you were forced to after 30 minutes holding?

You can request it straight away. Which is what I was going to do when I phoned back this afternoon. But I couldn't do it then, because the TO was closed by that point!!!

 

[badgerbee]

This does appear to be an unhelpful way to operate the Callback System. I may be wrong, but during the Digital Ticket implementation last year, a callback was offered upfront rather than after 30 mins. So we have asked for this to be put on the next agenda of the up and coming Ticketing Operations group.

Yes, that was offered when I phoned the TO today (this morning)
But I was hoping they might pick up as I wasnt sure if I'd be around again later in the day.

 

[badgerbee]

And further to this, once I've managed to change the email address to my son's (it's his Membership I'm trying to sort) he'll then have to go through the same process to re-set the password to one he wants......
As that can't be done on the App or Website either....