Tickets still a puzzle...

[Poolieboydave]

Having never done an upgrade myself, am not sure what the 4 upgrade prices are, but presumably link to 4 different situations that might apply.

please see screenshot here for the different rates - Tickets still a puzzle...

 

[Poolieboydave]

Coming back to this with an update for 26/27.

Some progress has been made this season and when I try and upgrade my sons ticket there are now only a handful of sensible choices rather than 6-7 different upgrade prices, which feels like progress. I’ve even been able to transfer his ticket to a non-member for the Everton game and the transfer my end worked this time.

Unfortunately that’s where the success ends. However the non-member hasn’t been able to accept and make the upgrade payment, despite receiving the email inviting him to do so. Club says this can only be done 2 weeks before the game. Are we being fobbed off or is that the case?

 

[Raise The Roof]

Coming back to this with an update for 26/27.

Some progress has been made this season and when I try and upgrade my sons ticket there are now only a handful of sensible choices rather than 6-7 different upgrade prices, which feels like progress. I’ve even been able to transfer his ticket to a non-member for the Everton game and the transfer my end worked this time.

Unfortunately that’s where the success ends. However the non-member hasn’t been able to accept and make the upgrade payment, despite receiving the email inviting him to do so. Club says this can only be done 2 weeks before the game. Are we being fobbed off or is that the case?

I believe the 2 week rule is correct, as the club have i think stated that they are trying to limit the ability of touts to transfer tickets.
We are in discussion with them on a number of matters, and maybe we could ask them to limit this 2 week acceptance rule to the high demand CatA* games of Arsenal,Liverpool, ManUtd and Chelsea.

 

[badgerbee]

I believe the 2 week rule is correct, as the club have i think stated that they are trying to limit the ability of touts to transfer tickets.
We are in discussion with them on a number of matters, and maybe we could ask them to limit this 2 week acceptance rule to the high demand CatA* games of Arsenal,Liverpool, ManUtd and Chelsea.

Can confirm the "2 week rule".
Last week, 2 non-Member friends were transferred tickets for the Forest game. They saw the email confirming this, but were unable to accept them.
They tried again yesterday and were successful.
(To be fair to the club, one of them subsequently confirmed that the email they received to tell them the ticket had been transferred, did say they wouldn't be able to access it until 19th October).

 

[aslan]

Can confirm the "2 week rule".
Last week, 2 non-Member friends were transferred tickets for the Forest game. They saw the email confirming this, but were unable to accept them.
They tried again yesterday and were successful.
(To be fair to the club, one of them subsequently confirmed that the email they received to tell them the ticket had been transferred, did say they wouldn't be able to access it until 19th October).

It also ties in to when members are getting sent tickets. Only got the email containing my sons ticket on Monday

 

[badgerbee]

So seems like the ST holder can transfer the ticket at any point (?), but the transferee can only "accept" it in a 2 week window prior to the game.

 

[Hakonen_72]

Decided to put this here. So, what is this.

I have "verify your identity" on notifications when I go to my ticketing site, but when I try to follow the link, it just states;

Identity Verification Initialization Failed​

Unfortunately we couldn't launch verification journey. Please try again later.

 

[SallyBee]

Decided to put this here. So, what is this.

I have "verify your identity" on notifications when I go to my ticketing site, but when I try to follow the link, it just states;

Here is another Finn with the same problem. I sent an inquiry to customer service. Let's see what they reply once they process the message.

 

[nocoat]

i cant get past the prove you are not a robot! five times i did it and it just doesn't work.

 

[cheshirebee]

i cant get past the prove you are not a robot! five times i did it and it just doesn't work.

That’s exactly what a robot would say

 

[Sultan]

What makes you think one of the employed GTech robots will respond to the query? Hope it's not brushed under the carpet. Time to suck it up Brentford.

 

[jlove]

Can confirm the "2 week rule".
Last week, 2 non-Member friends were transferred tickets for the Forest game. They saw the email confirming this, but were unable to accept them.
They tried again yesterday and were successful.
(To be fair to the club, one of them subsequently confirmed that the email they received to tell them the ticket had been transferred, did say they wouldn't be able to access it until 19th October).

Really a more general question (apologies badgerbee) but does this apply to all games?

Using two games as examples:

I want to transfer tickets to someone in my F&F who is a Member with 40 TAPs. The Everton (H) game does not mention a TAP requirement but the Arsenal (H) game says 200 TAPs.

Does this mean I can transfer my ticket for Everton which can be accepted anytime but, for Arsenal, I can still transfer but the receiver can't add that ticket to their Wallet until 14 days prior?

 

[badgerbee]

My understanding is that you can transfer your ticket for the Everton game to the person in your F&F. But they still won't be able to accept it until it's less than 2 weeks before the game.

(And isn't Arsenal 300+ TAPs?)

 

[jlove]

My understanding is that you can transfer your ticket for the Everton game to the person in your F&F. But they still won't be able to accept it until it's less than 2 weeks before the game.

(And isn't Arsenal 300+ TAPs?)

Ah, so the 2 weeks is an overriding restriction, whatever... and yes, I just knew Arsenal was considerably more than 40!

 

[Raise The Roof]

And i believe the Taps requirement for the 4 high demand A* games is still only 100Taps. ie no change to Taps requirement.
Arsenal, Liverpool, Man United and Chelsea.

 

[badgerbee]

Ah, so the 2 weeks is an overriding restriction, whatever... and yes, I just knew Arsenal was considerably more than 40!

I think that's the case with the 2 weeks yeah.
(I only mentioned the Arsenal minimum TAPs requirement as you put 200+ in your earlier message ).

 

[Frenchbee]

Can a season ticket holder transfer their Cat A ticket to an overseas members with enough TAPs or does the receive need to be a full adult member?

 

[Frenchbee]

I think I may have just answered my own question. For Cat A games it looks as though the receiver doesn’t have to be a member as long as they have the required TAPs?

 

[Alex]

I think I may have just answered my own question. For Cat A games it looks as though the receiver doesn’t have to be a member as long as they have the required TAPs?

Only Cat A* have TAPs restrictions

 

[Frenchbee]

Only Cat A* have TAPs restrictions

Thanks @Alex I was looking at the purchase page before and assumed it was the same for transferring. I am a ST holder but my son is visiting from Shanghai for Christmas and he’ll be arriving in the country on the morning of the Newcastle game!